Perform incident investigation to establish the root cause

Incident Investigation Root Cause Analysis (RCA) is an essential course for technical personnel and managers who are required to undertake incident investigations as part of their job role. The course gives candidates the necessary skills and knowledge to solve routine and non-routine problems, correct investigation techniques and how to drill down to the root cause. Root Cause Analysis (RCA) is a popular and well established technique to assist people in answering the question of ‘Why’ the problem occurred in the first